glass repair vs glass replacement

Glass Repair vs. Glass Replacement: Which Service Do You Need?

glass repair vs glass replacement

Sometimes when a glass piece or structure in your home you consider important gets broken, cracked, or chipped, you may find it difficult to let go of it. It may be something you spent a substantial amount on to install or have sentimental value. You will try to exhaust all efforts to restore the item to save it. While a few glass damage can be solved through repair, most require glass replacement as a permanent solution to completely restore the glass condition and prevent more serious consequences with damaged glass.

Considerations in Glass Replacement

Safety should be the foremost consideration in a glass replacement. Addressing glass problems with a replacement glass can go a long way in maintaining the safe performance and longevity of service of your glass structures such as windows, doors, and railings.

Energy efficiency is another good reason to want to replace the glass. Under-performing windows and doors reduce the energy efficiency in your home. They result in a massive loss of money going out through the window or door. Very obsolete windows have to be replaced with modern double or triple glazed designs with 5-9 R values. Energy-efficient windows can save 22% on your annual heating and cooling costs. For exterior doors, it pays to go for a low U-factor that ranges from 0.00-2.00. The lower the U-factor, the better the door keeps in heat.

Other reasons that warrant a replacement of glass or your windows/doors include:

  • Improper locking or closing of the window or door
  • Out-of-date style
  • Doesn’t fit the architecture of your home
  • Cracks, chips, or discoloration
  • Drafty or leaking
  • More than 15 years old and already shows signs of wear and tear

Glass Repair or Replacement?

In some cases when the glass in the structure such as windows and doors get damaged without affecting the frames, replacement glass may be all that’s needed. You don’t need to replace the frames, which can let you save a substantial amount of money compared to if you have to replace the complete units. Replacement glass is also the solution when you just want to update glass for a better appearance and function. In situations when the frames holding the glass are old and damaged, installing replacement glass will not give you the improved look you desire. In such cases, to update glass without considering upgrading the frames may be a waste of investment.

Some glass damage may be repaired even on your own if you have the time, skill, and patience. However, other glass pieces are too delicate, valuable, or complicated. Large or delicate jobs such as broken or shattered windows and cracked door should be handled by a professional glass repair shop and staff with the required skill, experience, and equipment.

You can take temporary safety measures to keep the cracked glass from spreading but temporary fixes won’t last forever. Eventually, it will need to be replaced. The extent of the glass damage and the condition of your glass windows, doors, railings, etc. will tell you whether you need a repair or replacement.

Cracked Glass

One of the common conditions that will justify glass replacement is cracked glass. Here are the most important things to know about cracked glass:

  • You can stabilize and slow the spread of a glass crack but eventually, the glass will have to be replaced for safety reasons.
  • A cracked glass greatly compromises your safety including those of your guests. It is best to have an expert replace the affected glass as soon as possible.
  • Using tempered glass can lessen the danger of broken glass. Rather than repairing just the crack, consider replacing the pane with tempered glass to keep you safe in the future.
  • Remember that fixes are only temporary because once the glass is cracked, the crack will spread. You can’t stop the crack from spreading.

Glass Replacement Near Me

Replacing window glass can be a difficult and time-consuming process. In our more than 25 years in the glass industry, we at New Town Glass have experienced all types of situations that needed immediate glass replacement. No matter how homeowners try to save their glass structure by having them fixed, repair simply wouldn’t suffice; a permanent solution through glass replacement becomes inevitable.

We normally recommend our customers to replace or update glass that:

  • is broken and has created a safety hazard.
  • is broken and no longer encased within its frame.
  • has a crack that has broken the seal in a double-pane window.


So, if you are constantly asking yourself “Where can I find a glass replacement near me?”, you need not go far. New Town Glass is the Kelowna glass company you can go to for your glass replacement and other glass services. Being glass experts, we can guide you in determining whether your glass windows, doors, and other household glass items can be repaired or need replacement. We serve the areas of Kelowna and surrounding areas including West Kelowna, Vernon, Penticton, Summerland, Lake Country, and Peachland in the Okanagan Valley. Give us a call for a no-obligation consultation and estimate.

glass company in Kelowna

The Importance of Choosing a Trusted Glass Company for Your Renovation Needs

glass company in Kelowna

Choosing the glass company to work with is as important as knowing the style of glass product you want to be installed for your home renovation. If you want a replacement for your glass windows, glass railings, glass shower, or glass patio door, you shouldn’t only be interested in how you want the glass structures to look. You should also be concerned with how they will be installed. A glass installation for your home that has been shabbily carried out may not function as you expect, can be a cause of a safety hazard, and altogether a waste of a substantial investment.

Quality installation is made possible by a professional glass company that will expertly execute your home improvement project. It pays to assign your renovation project to a trusted glass company. You should spend some time doing proper research to identify the responsible supplier that you can rely on for your home’s safety, comfort, and aesthetic improvement.

Choosing a Trusted Glass Company

Who is a glass company you can trust? Many years of experience and being in the glass business can be an indicator of a company’s dependability. The company’s track record of successful project completion will tell you that they are experienced and knowledgeable. With their years in the glass business, they should know how to address your glass needs and requirements. You could expect them to have the technical skills to be able to provide sound advice on your concerns such as style and design.

You can trust a glass company that is abreast of modern installation techniques and uses state-of-the-art tools and equipment. The wide options of glass materials for different applications that they offer effectively make them a one-stop glass store or glass shop. You can rely on that a trusted company demonstrates exceptional customer service. Their glass business is characterised by great customer support. They can render assistance during emergencies when you need them such as when your glass installation is shattered in an accident or by a strong storm.

How to Determine if a Glass Shop Can be Trusted

Doing your homework and researching data on glass companies in your area will pay off greatly.

Get the following information on the glass company, glass shop, or glass store, which could also be the criteria to test them against in making your final selection:

  • Number of years experience in the glass business, which will give you an indication of how good they are in their trade
  • Technical capability or the knowledge and skills in glass installation
  • Tools, equipment, and process employed in the installation
  • Availability of many glass options to choose from
  • Customer service practices such as number of service day and time, availability of a quick-response team, and call response time
  • Quality of installation

You can get the information you need through:

  • Asking friends and neighbors who have had a glass project done by a glass company and their experience with the said service provider
  • An internet search about the glass store or glass shop
  • Reading online reviews about the supplier
  • Checking previous work, if possible personally seeing for yourself the result of the company’s projects

Speak with their staff about any questions you might have before making the final decision.

Validating a Glass Company’s Worthiness

When you have a shortlist of the most likely candidate companies you prefer to work with for your renovation project, you can probe a little more as a way to validate your initial results. In your discussion with the prospective glass company, ask to check for the following:

  • Their glass options available should be wide for you to be able to make a good selection
  • The source of their glass must be established quality glass manufacturers
  • Procurement and installation process to ensure quality materials and job
  • Proof of licensing to meet the city’s legal standards
  • Credentials of their staff including qualifications, experience, and knowledge
  • Track record of performance including the number of successfully completed projects
  • Their quote must be competitive compared to others.

Trusted Glass Company in Kelowna

New Town Glass is a professional glass company that has been in the glass business for over 25 years. We have established ourselves as a leader in the installation of glass windows, doors, shower enclosures, railings, and many other home structures made of glass. We have transformed hundreds of Kelowna homes to become modern valuable properties through our renovation projects.

Our glass installers are some of the most qualified staff in the industry. Along with their strong technical competency in glass installation and home remodeling gained from many years of hands-on experience, they provide outstanding customer service. Friendly and professional, they are licensed and insured. They are abreast of modern glass technology and installation techniques regularly undergoing specialised advanced training so they can more efficiently execute new installations and glass replacement.

We offer a wide range of quality glass products and design options that suit your home’s style and your taste. We expertly carry out renovation projects using state-of-art equipment and tools. Our rates and warranty are among the industry’s best.

We are committed to providing Kelowna homeowners the enjoyment, safety, and aesthetic upgrade they desire for their homes. Call us to know how we can help you and for a no-obligation consultation.

glass installation dos and don'ts

Dos and Don’ts in Glass Installation

glass installation dos and don'ts

Glass installation may seem simple enough to be a DIY project. However, glass is a fragile and sensitive material to work with. Unlike steel, aluminum, wood, and other materials, glass requires extreme care in handling and processing. Minor mistakes can cost you dearly.

Whether installing glass for the replacement of your windows, doors, or other glass structures, you should consider some important factors that can help you make your glass installation successful and hassle-free.

Make the most of your important investment by following these helpful tips when installing glass for your home improvement.

What You Should Do When Installing Glass

1. Explore your options.

Explore the design and material options for your home glass structures. Take advantage of the opportunity to improve your existing windows, doors, and other enclosures at home. The technology has come a long way since your last installations. There are several styles available today that can enhance your home’s aesthetics and add significant financial value to your home. For your windows for example, aside from the traditional casement windows you may have, more modern styles have developed such as slider windows, bay windows, and bow windows.

There have been great advancements in the glass as well. Glass products with Energy Star seal can make them achieve the highest energy efficiency. They can likewise have energy-saving features such as argon gas, krypton gas, low e-glazing, and more. You can ask an experienced glass installer for the best options for your type of home.

Your glass selection can also include clear glass, tempered, and tinted or obscure glass, which are generally available in bronze or grey.

2. Consider the benefits of dual or triple pane technology.

38% of heat loss is through windows and doors in average homes. This may increase to 50% if your home has drafty single-pane windows. Upgrading to a dual-pane or triple-pane design can’t just increase energy efficiency, it can also provide sound-blocking benefits, that can help you sleep more soundly. It is especially useful when your home is located on a busy street or with loud neighbors.

3. Consider the impact of resistant glass.

If you live in an area prone to severe storms or on a golf course, impact-resistant laminated glass is a smart investment. Stronger than tempered glass, It is extremely difficult to penetrate.

4. Handle with care and be gentle.

The sides or edges of the glass are where it is most vulnerable. Avoid impacting them. Cleaning the glass with a mixture of ordinary dish soap and water with a sponge will suffice, followed by a soft, non-abrasive cleaning cloth to buff it dry. Stubborn dirt and stains may be removed with a glass cleaner and damp cloth.

5. Observe safety during glass installation.

Consider installing a film on glass windows that can hold a broken glass.

6. Adjust with shims.

Adjustments can be made with shims installed at all anchor points and anywhere necessary to keep the unit correctly in place.

7. Seal all joints.

Seal all joints with caulk or sealant on the interior and exterior.

8. Hire a reputable contractor.

Glass windows and glass doors are only as good as their installation. When you have chosen the best-suited style for your need and requirements, you’ll need a professional glass installer for a high-quality and proper glass installation. Choosing just any glass service provider cannot guarantee you flawless workmanship. You may not achieve better functionality and improved energy efficiency, the reason for your new glass installation or replacement to begin with.

Seek out manufacturers with warranties that cover the frame, sash, and insulating glass units of your window. Likewise, if hiring a window installer, make sure to request paperwork that assures you that the entire installation team is bonded and insured.

What You Should NOT Do When Installing Glass

1. Don’t use abrasive solutions.

Using washing powder or cleaning solutions containing abrasives can scratch and damage the glass surface.

2. Don’t assume correct measurements.

Most manufacturers offer standard size windows and doors to closely match existing units. Before removing the existing unit for replacement, double-check the measurements for fit. Make sure the replacement unit fits into the opening level, plumb, and square, on both sides.

3. Don’t ignore chips and small cracks.

Mind even small chips and cracks that appear on the glass surface. They can weaken the glass that can subsequently cause the entire piece to shatter.

4. Don’t do the job yourself.

Some people are tempted to do glass installation themselves even when they do not have the experience and the right tools to perform proper glass installation. In their desire to save a little by doing the glass installation job themselves, they end up spending much more than they expect because of poor quality workmanship that usually entails reworking. What’s worse is when their lack of experience results in serious structural integrity or safety issues. Unless you have advanced carpentry skills, have done similar home improvement projects before, and have the right tools for the job, leave major technical activities such as glass installation and replacement to the expert glass installer certified to do the job.

Contact New Town Glass for professional, high-quality glass services. With us, you are guaranteed proper glass installation so your money doesn’t go to waste.

how to maintain glass and avoid glass repair

How To Properly Maintain Glass Windows and Doors

how to maintain glass and avoid glass repair

Your glass windows and doors can make your home look new or worn down depending on how well you maintain them. However, for most people, glass window or door care is often delayed or even put off until something breaks which leads to unnecessary glass repair. Don’t wait for someone who repairs glass to tell you that the damage is irreparable before you pay attention to your windows and doors.

Learn more about some tips on how to preserve your home’s beauty and style by caring for your glass windows or doors.

Why Do You Need Maintenance?

For most modern houses and buildings, glass windows and doors are perfect for improving sustainability by letting in more natural light; however, these large windows often get neglected because of the potential cost of repair. Unmaintained glass makes that house look old and decreases its perceived value. Broken window repair is relatively cheaper than the potential damage a broken window or door can bring such as leaks that can drastically damage a house and depreciate its value.

Doing regular maintenance and inspection can enhance the longevity of glass windows and doors, improve the lighting, increase the sense of security, prevent leaks and dirt build-up, and it can save some money on glass repair or replacement.

Tips on Maintaining Glass Windows and Doors

1. Clean windows properly.

Regular cleaning keeps the debris and dirt from accumulating. It is advisable to do it at least twice a year or after every storm or rain that can leave marks on your glass window. It’s best to use a microfiber cloth and non-corrosive cleaners. Make sure to use lubricating oil for movable parts that pose a difficulty.

2. Do a routine inspection.

The cost of calling someone who repairs glass can accumulate if done a lot of times, so it’s best to prevent any damage from becoming irreparable. To keep this from happening, identify and fix small damages them as soon as they start to show.

A routine inspection is preferably done by a professional, but as a homeowner, you can do it as long as you know what to look for. Check for the accumulation of debris and damages in the seals. Note if the movement of movable parts is smooth, and observe for any condensation. If you notice any damages, glass window repair should be carried out promptly.

Professionals specializing in broken window repair can do a more thorough inspection as they can evaluate every part of the window and doors including:

  • Glass
  • The material and coating of the frames
  • Handles, doorknobs, locks, hinges, latches, and other hardware
  • Weather-stripping
  • Gaskets and sealants
  • Any sign of leaks and water damage

3. Know when to get a glass repair or replacement.

If you can see visible damage on your glass windows or doors, it’s best to call a trusted company that repairs glass immediately before the small damage escalates into a bigger problem.

A glass window repair service provider can evaluate the extent of the damage and provide the necessary glass repairs that you will need to prevent any further damage.

Some signs that you should look out for that may indicate that you need a professional glass window repair or replacement service include the following:

  • Hot or cold air coming in from closed windows or doors indicate a broken window, sealant or gasket
  • High energy consumption may suggest you need to upgrade to more energy-efficient windows and doors
  • Any sign of water leak near or around the windows including chipped paint, or wood rot
  • Difficulty in moving, shutting and locking doors and windows
  • Seeing gaps from under the door or around the windows
  • Fogginess in between double glazed windows

As a property owner, seeing these signs may mean it’s time to call for a professional glass window repair service.

Frequency of Maintenance

A well-maintained and properly installed glass window or door can last for more than 30 years without needing glass repair services. Generally, inspection and maintenance should be done twice a year but the frequency can vary depending on various elements. For instance, a large window facing an ocean on a high building will get more rain, wind, and abrasive dust than a small window facing the city, thus, the former may need more attention and more frequent broken window repair services.

Work with Professionals

When it comes to finding a company that repairs glass, it is important to find experts who are professionals at what they do. New Town Glass and Window Renovations have perfected the craft of glass repairs and replacement. Should you opt for more beautiful, modern, and energy-efficient windows and doors, learn more about our services here.